Orders & Payments
1. What payment methods does XpulseWear accept?
We accept major credit and debit cards through secure payment gateways. Cash on Delivery (COD) may be available in selected areas across Pakistan. All transactions are encrypted for security.
2. Is my payment information secure?
Yes. Our website uses SSL encryption and secure payment processors. XpulseWear does not store full card details.
3. Will I receive order confirmation?
Yes. Once your order is successfully placed, you will receive a confirmation email with order details.
Shipping & Delivery
4. Where do you deliver?
We currently deliver nationwide across Pakistan.
5. How long does delivery take?
Orders are typically processed within 1–3 business days. Estimated delivery time is 2–5 business days depending on your location.
6. Can I track my order?
Yes. Once your order is dispatched, tracking details will be shared via email or SMS (if available).
Returns & Exchanges
7. Can I return a product?
Yes. Returns are accepted within 7 days of delivery, provided the item is unused, unwashed, and in original condition with tags intact.
8. How do I request a return?
Email us at contact@xpulsewear.com with your order number and reason for return. Our team will guide you through the process.
9. How long does it take to receive a refund?
Approved refunds are processed within 5–10 business days after product inspection and will be issued to the original payment method.
Product & Sizing
10. How do I choose the right size?
We recommend reviewing our Size Guide before placing an order. If you need assistance, contact our support team for guidance.
11. Are XpulseWear products suitable for intense workouts?
Yes. Our gym wear is designed for heavy lifting, strength training, cardio, and high-performance sessions. We use sweat-resistant and flexible materials built for durability.
12. Will the color look exactly like the photos?
We strive for accurate product photography. However, slight variations may occur due to screen settings and lighting conditions.
General Questions
13. Can I cancel my order?
Orders may be cancelled within 12 hours of placement if they have not yet been dispatched. Please contact us immediately for assistance.
14. Do you offer international shipping?
Currently, we only ship within Pakistan. International shipping may be introduced in the future.
15. How can I contact XpulseWear?
You can reach us through:
📧 Email: contact@xpulsewear.com
📞 Phone: +92 300 5270357
📍 Location: Islamabad, Pakistan