Last Updated: 20 February 2026
At XpulseWear, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return policy below.
1. Return Eligibility
You may request a return if:
- The item is unused and unwashed
- The product is in original packaging
- Return request is made within 7 days of delivery
Items not eligible for return:
- Used or damaged items
- Items without original tags
- Clearance or final sale items (if applicable)
2. Return Process
To initiate a return:
- Email us at contact@xpulsewear.com
- Provide your order number and reason for return
- Our team will provide return instructions
Customers may be responsible for return shipping costs unless the item is defective.
3. Refunds
- Refunds are processed after inspection of returned items.
- Approved refunds will be issued to the original payment method.
- Processing time: 5–10 business days after approval.
Shipping fees (if any) are non-refundable unless the return is due to our error.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Notify us within 48 hours of delivery.
- Provide clear photos as proof.
- We will arrange replacement or refund accordingly.